{"product_id":"new-dealer-on-boarding","title":"NEW DEALER ON-BOARDING","description":"\u003ch2\u003eWhat’s included\u003c\/h2\u003e\n\u003cul\u003e\n \t\u003cli\u003e\n\u003ch2\u003eIntroduction to Viezu USA and how our dealer support works\u003c\/h2\u003e\n\u003c\/li\u003e\n \t\u003cli\u003e\n\u003ch2\u003eHow to access \u003cstrong\u003efull technical support\u003c\/strong\u003e and \u003cstrong\u003edealer-level support\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003c\/li\u003e\n \t\u003cli\u003e\n\u003ch2\u003eStep-by-step walkthrough of \u003cstrong\u003ehow to submit and receive tune files\u003c\/strong\u003e\n\u003c\/h2\u003e\n\u003c\/li\u003e\n \t\u003cli\u003e\n\u003ch2\u003eLive \u003cstrong\u003etool demonstration\u003c\/strong\u003e and best-practice workflow\u003c\/h2\u003e\n\u003c\/li\u003e\n \t\u003cli\u003e\n\u003ch2\u003eTWO (2) TUNE CREDITS TO GET YOU UP AND GOING!\u003c\/h2\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat happens after checkout\u003c\/h3\u003e\nGoing through the checkout process lets our team know you’re ready to get the most out of your new investment. \u003cstrong\u003eOnce checkout is completed, we’ll reach out to schedule your onboarding session\u003c\/strong\u003e with a team member familiar with your specific tuning tool.\n\u003ch3\u003eWhy this matters\u003c\/h3\u003e\nThis onboarding is built to set you up for success and help you \u003cstrong\u003emaximize ROI as quickly as possible\u003c\/strong\u003e by reducing delays, avoiding common errors, and streamlining your tuning process.\n\u003ch3\u003eRequirement for full access\u003c\/h3\u003e\nFailure to participate in New Dealer Onboarding will \u003cstrong\u003edrastically restrict access\u003c\/strong\u003e to tune files, tool support, and dealer-level assistance.\n\n\u003cstrong\u003eSign up now\u003c\/strong\u003e to unlock the full potential of your new tuning tool, ensure a smooth process, and maximize efficiency.\n\n\u003chr\u003e\n\n\u003ch2\u003eFAQ\u003c\/h2\u003e\n\u003ch3\u003eWho is this for?\u003c\/h3\u003e\nThis onboarding is for \u003cstrong\u003enew incoming dealers who purchased a tuning tool outside of the Viezu USA network\u003c\/strong\u003e and need to get set up correctly for file submissions, dealer-level support, and full technical access.  \u003cstrong\u003eNOTE: WHEN YOU BUY A TUNING TOOL FROM VIEZU USA, THIS SERVICE IS INCLUDED FOR FREE!\u003c\/strong\u003e\n\u003ch3\u003eHow long is the dealer onboarding session?\u003c\/h3\u003e\nPlan for \u003cstrong\u003eapproximately 30 minutes\u003c\/strong\u003e. If you have questions, we can carry beyond that time so you’re comfortable with your tool, the workflow, and how to access support.\n\u003ch3\u003eHow long do I have after my tool purchase to proceed with onboarding?\u003c\/h3\u003e\nThere’s \u003cstrong\u003eno technical time limit\u003c\/strong\u003e, but \u003cstrong\u003ewe will not provide technical support or training until onboarding is completed\u003c\/strong\u003e. This 30-minute session can save you hours (or days) of downtime if something goes wrong—our goal is to set you up for success from the beginning, instead of learning the hard way later.  Getting this done before there is an issue, will give you the best odds at handling avoidable issues.\n\u003ch3\u003eIs this only for Slave\/Dealer tools, or for Master tools as well?\u003c\/h3\u003e\nThis onboarding is \u003cstrong\u003eopen to anyone using a tuning tool we support\u003c\/strong\u003e—including both \u003cstrong\u003eDealer (Slave)\u003c\/strong\u003e tools and \u003cstrong\u003eMaster\u003c\/strong\u003e tools.\n\nThat said, \u003cstrong\u003esome levels of technical support are limited for Master tools\u003c\/strong\u003e due to manufacturer configuration and the fact that we’re unable to fully diagnose Master tools inside our management portals. With \u003cstrong\u003eDealer tools\u003c\/strong\u003e, we have greater visibility into what’s happening when an error occurs, which allows us to troubleshoot more effectively.","brand":"Viezu USA","offers":[{"title":"MASTER AUTOTUNER","offer_id":48887060267257,"sku":"AT-Onboard-MA","price":300.0,"currency_code":"USD","in_stock":true},{"title":"SLAVE\/DEALER AUTOTUNER","offer_id":48887060300025,"sku":"AT-Onboard-SL","price":300.0,"currency_code":"USD","in_stock":true},{"title":"MASTER KESS3","offer_id":48887060332793,"sku":"K3-Onboard-MA","price":300.0,"currency_code":"USD","in_stock":true},{"title":"SLAVE\/DEALER KESS3","offer_id":48887060365561,"sku":"K3-Onboard-SL","price":300.0,"currency_code":"USD","in_stock":true},{"title":"MASTER FLEX","offer_id":48887060398329,"sku":"FL-Onboard-MA","price":300.0,"currency_code":"USD","in_stock":true},{"title":"SLAVE\/DEALER FLEX","offer_id":48887060431097,"sku":"FL-Onboard-SL","price":300.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0830\/6373\/4521\/files\/1435f79f-dealer-onboard-product-image.jpg?v=1787504498","url":"https:\/\/www.viezuusa.com\/products\/new-dealer-on-boarding","provider":"Viezu USA","version":"1.0","type":"link"}