Last Updated: August 25, 2026
This Privacy Policy explains how MAP MY CAR LLC, doing business as Viezu USA ("Viezu USA," "we," "us," or "our"), collects, uses, stores, shares, and protects information about you when you visit viezuusa.com and viezu-files.com (collectively, "the Sites") or purchase our products and services.
Please read this policy carefully. By using our Sites or placing an order, you acknowledge that you have read and understood this policy.
1. Who We Are
MAP MY CAR LLC is a US-based limited liability company operating as Viezu USA. We are a reseller and distributor of ECU tuning tools, software licenses, tuning files, file service credits, and training courses.
Contact us regarding privacy:
Email: USA@Viezu.com
Phone: +1 801-905-1355 (Monday–Friday, 9:00 AM–6:00 PM MST)
2. Information We Collect
We collect two categories of information: information you give us directly, and information collected automatically.
2.1 Information You Provide Directly
Account and Order Information
When you create an account, place an order, or contact us, we may collect:
- Full name
- Email address
- Billing and shipping address
- Phone number
- Payment information (see Section 2.3)
- Order history and purchase details
Vehicle and Tuning Information
When you request tuning services or purchase tuning files, we may collect:
- Vehicle make, model, year, and VIN
- Engine and ECU/TCU configuration details
- Existing tuning or modification history
- Datalogging files or diagnostic outputs you upload to our portal
Business Information
If you purchase as a business customer or dealer, we may also collect:
- Business name and address
- Tax identification or business registration information
- Dealer or account tier information
- Tax exemption certificate information
Communications
When you contact us by email, phone, or through our Sites, we collect the content of those communications and any information you choose to share.
2.2 Information Collected Automatically
When you visit our Sites, certain information is collected automatically by our servers and third-party analytics tools:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited, time on page, and navigation paths
- Referring URL (the page you came from)
- Device type and screen resolution
- Date and time of visits
This information is collected using cookies and similar tracking technologies (see Section 7).
2.3 Payment Information
We do not store your full credit card or payment account numbers on our servers. Payment card data is handled directly by our payment processors (see Section 5). We may retain transaction identifiers, last four digits of card numbers, and billing addresses as part of your order record.
3. How We Use Your Information
Order Fulfillment
Processing and completing your purchases, delivering digital products and download links, arranging shipping of physical goods, sending order confirmations and receipts, and managing your account.
Customer Support
Responding to your inquiries, troubleshooting technical issues, processing warranty claims, and managing returns or disputes.
Portal and Account Management
Operating and maintaining your account on viezu-files.com, managing your credits and entitlements, and authenticating your access.
Marketing Communications
We may send you promotional emails, product updates, training announcements, and special offers. For existing customers, we may send marketing communications based on our legitimate interest in keeping you informed about relevant products and services. For new contacts, we send marketing communications only where you have opted in or as otherwise permitted by applicable law. You may opt out at any time (see Section 9).
Analytics and Site Improvement
Understanding how visitors use our Sites, identifying technical issues, and improving the user experience and our product offerings.
Legal and Compliance
Complying with applicable federal, state, and local laws; responding to lawful requests from law enforcement or regulatory authorities; enforcing our Terms and Conditions; and protecting our legal rights.
Fraud Prevention and Security
Detecting and preventing fraudulent transactions, chargebacks, account abuse, and unauthorized access. Some fraud detection processes may involve automated analysis of order and account data.
4. Legal Basis for Processing
For US residents, our use of your information is based on our need to perform the contract with you (fulfillment of your order), our legitimate business interests (improving our services, fraud prevention), compliance with legal obligations, and your consent where specifically requested.
5. How We Share Your Information
We do not sell your personal information to third parties. We share information only in the following circumstances:
5.1 Payment Processors
Payment data is transmitted to and processed by our payment partners, including PayPal, Affirm, Acima, and card payment processors. These providers operate under their own privacy policies and are contractually required to protect your data.
5.2 Shipping Carriers
For physical orders, your name and delivery address are shared with shipping carriers to fulfill delivery.
5.3 Viezu Technologies Ltd (UK Parent Company)
Certain file services available through viezu-files.com are provided in conjunction with Viezu Technologies Ltd, our UK-based parent company. To fulfill these services, we may transfer relevant order and account information — including your name, email address, vehicle information, and tuning files — to Viezu Technologies Ltd.
Cross-border data transfer notice: Viezu Technologies Ltd is located in the United Kingdom. Transfers of your personal data to the UK are made under appropriate data transfer mechanisms. The UK has been designated as having an adequate level of data protection by applicable authorities, but you should be aware that your data will be subject to UK data protection law in addition to US law.
5.4 Service Providers
We may share information with third-party service providers who assist us in operating our Sites and services, including hosting providers, email delivery services, customer support platforms, and analytics providers. These providers are contractually restricted from using your information for any purpose other than performing services for us.
5.5 Legal Requirements
We may disclose your information when required by law, court order, or governmental authority; when we believe in good faith that disclosure is necessary to protect our rights or the safety of any person; or in connection with an investigation of suspected fraud or illegal activity.
5.6 Business Transfers
In the event of a merger, acquisition, sale of assets, or other corporate transaction involving MAP MY CAR LLC, your information may be transferred as part of that transaction. We will notify you of any such transfer and any resulting changes to this Privacy Policy.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including:
- Order and transaction records: 7 years (to satisfy tax and legal obligations)
- Account information: for the life of your active account, plus 2 years following account closure
- Marketing preferences and communication records: until you opt out or request deletion
- Vehicle and tuning data submitted for file services: as long as needed to deliver the service and for our records, after which it is archived or deleted
- Customer support communications: 3 years
When information is no longer required, we delete or anonymize it in a secure manner.
7. Cookies and Tracking Technologies
7.1 What We Use
We use cookies, pixels, web beacons, and similar technologies on our Sites. These tools help us:
- Remember your preferences and login status
- Understand how visitors use our Sites (analytics)
- Measure the effectiveness of our marketing
- Prevent fraud and maintain security
7.2 Types of Cookies
Essential cookies are required for the basic operation of our Sites, including shopping cart functionality and account authentication. These cannot be disabled without affecting core functionality.
Analytics cookies collect aggregate information about how visitors use our Sites. We use this data to improve our content and user experience. We use tools such as Google Analytics for this purpose.
Marketing and advertising cookies help us understand the effectiveness of promotional campaigns and may allow us to show you relevant advertising on other platforms. These are only placed with your consent where required by law.
7.3 Managing Cookies
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when cookies are set. Disabling certain cookies may affect the functionality of our Sites.
For Google Analytics specifically, you may opt out using the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.
7.4 Do Not Track
Our Sites do not currently respond to browser "Do Not Track" (DNT) signals. This is consistent with common industry practice, as there is no uniform technical standard for how websites should interpret or respond to such signals. You may still opt out of marketing communications directly by contacting us at USA@Viezu.com or using the unsubscribe link in any marketing email.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
- Encrypted transmission of data (SSL/TLS) on our Sites and portal
- Access controls limiting staff access to personal information to those with a business need
- Secure handling of payment data through PCI-DSS compliant payment processors
- Regular review of our security practices
No method of internet transmission or electronic storage is completely secure. While we take these precautions seriously, we cannot guarantee absolute security. In the event of a data breach that affects your information, we will notify you as required by applicable state and federal law, which may include notification within specified timeframes depending on your state of residence.
9. Your Choices and Rights
9.1 Marketing Communications
You may opt out of receiving marketing emails from us at any time by:
- Clicking the "Unsubscribe" link in any marketing email we send
- Emailing us at USA@Viezu.com with the subject line "Unsubscribe"
Opting out of marketing communications does not affect transactional communications related to orders you have placed.
9.2 Account Information
You may review and update your account information by logging into your account on our Sites or by contacting us at USA@Viezu.com.
9.3 Access, Correction, and Deletion
You may request access to, correction of, or deletion of personal information we hold about you by contacting us at USA@Viezu.com. We will respond within a reasonable time, typically within 30 days.
Please note that we may be required to retain certain information for legal, tax, or accounting purposes and cannot delete all information upon request.
10. California Consumer Privacy Act (CCPA) — California Residents
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):
10.1 Right to Know
You have the right to request information about the categories and specific pieces of personal information we have collected about you in the past 12 months, the sources from which we collected it, the purposes for which we use it, and the categories of third parties with whom we share it.
10.2 Right to Delete
You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (for example, where we need the information to complete a transaction or comply with a legal obligation).
10.3 Right to Correct
You have the right to request correction of inaccurate personal information we maintain about you.
10.4 Right to Opt Out of Sale or Sharing
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising in a manner that would constitute a "sale" under California law.
10.5 Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. We will not deny you products or services, charge you a different price, or provide a different quality of service because you exercised your rights under this section.
10.6 Categories of Personal Information Collected
In the past 12 months, we have collected the following categories as defined under California law:
- Identifiers (name, email, IP address, account name)
- Commercial information (purchase history, products purchased)
- Internet or network activity (browsing history on our Sites)
- Geolocation data (approximate location from IP address)
- Vehicle information provided for tuning services
- Professional or employment information (for business accounts)
10.7 How to Submit a Request
To exercise your California privacy rights, contact us at:
- Email: USA@Viezu.com (Subject: California Privacy Request)
- Phone: +1 801-905-1355
We will verify your identity before processing your request. You may designate an authorized agent to submit a request on your behalf.
10.8 Sensitive Personal Information
Under the CPRA, certain categories of information are classified as "sensitive personal information" with additional use restrictions. We do not intentionally collect sensitive personal information as defined under CPRA (such as Social Security numbers, financial account credentials, precise geolocation data, or health information). Vehicle identification numbers (VINs) and vehicle configuration data collected for tuning services are used solely for the purpose of delivering those services and are not used for any secondary purpose, profiling, or sale.
11. Children's Privacy
Our Sites and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete that information promptly.
If you believe we may have collected information from a child under 13, please contact us immediately at USA@Viezu.com.
12. Third-Party Links and Services
Our Sites may contain links to third-party websites, platforms, or services, including payment providers and social media platforms. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Post the revised policy on our Sites
- Where required by law, notify you by email or by a prominent notice on our Sites
Your continued use of our Sites following the posting of a revised policy constitutes your acceptance of the updated terms.
14. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:
MAP MY CAR LLC (Viezu USA)
Email: USA@Viezu.com
Phone: +1 801-905-1355
Hours: Monday–Friday, 9:00 AM–6:00 PM Mountain Standard Time
Website: viezuusa.com